Privacy Policy

1. Information We Collect

Rekyndo collects information you provide directly when creating an account, listing equipment, submitting tenders, or contacting our support team. This includes:

• Account information: name, email address, company name, and password
• Business details: VAT number, registered address, and contact numbers
• Listing data: equipment descriptions, specifications, images, and pricing
• Communication data: messages exchanged through the platform between buyers, sellers, and service providers
• Usage data: pages visited, features used, search queries, and session durations
• Device and browser data: IP address, browser type, operating system, and referral URLs

We may also receive information about you from third parties such as business verification services or industry directories to validate company information submitted during registration.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve the Rekyndo marketplace platform. Specifically, we use your data to:

• Create and manage your account and verify your business identity
• Facilitate transactions and communications between buyers, sellers, and service providers
• Send transactional emails such as account confirmations, tender notifications, and order updates
• Send promotional communications where you have opted in to receive them
• Detect and prevent fraud, abuse, and violations of our Acceptable Use Policy
• Analyse usage patterns to improve platform features and user experience
• Comply with applicable legal and regulatory obligations

3. Data Sharing

Rekyndo does not sell your personal data. We may share your information in the following limited circumstances:

• Platform participants: Certain profile and listing information is visible to other authenticated users on the platform as part of the marketplace function. Service providers do not have public profiles.
• Service providers: We engage trusted third-party vendors (hosting, analytics, payment processing) who process data on our behalf under data processing agreements.
• Legal requirements: We may disclose information when required by law, court order, or to protect the rights, property, or safety of Rekyndo or its users.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal or regulatory purposes such as tax records, fraud prevention, or dispute resolution.

Usage and analytics data may be retained in an aggregated, anonymised form indefinitely to support platform improvement activities.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data where no legal obligation to retain it exists
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data for direct marketing purposes
• Restriction: Request that we limit processing of your data in certain circumstances

To exercise any of these rights, please contact us using the details below. We will respond to verified requests within 30 days.

6. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection team:

• Email: privacy@rekyndo.com
• Post: Rekyndo B.V., Attn: Data Protection, [Address]

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data in accordance with applicable law.