How escrow works

Rekyndo never touches the machine and only briefly touches the money. Here's what "briefly" means, to the minute.

Overview

When a deal is agreed on Rekyndo, the buyer's funds are transferred to a segregated client-money account at our banking partner. We hold the funds on trust for the duration of the deal, against an escrow instruction signed by both parties. The funds never appear on Rekyndo's own balance sheet.

Two things must be true for the money to release: the machine must be handed over, and the buyer must sign off within the 72-hour acceptance window. If either side raises a dispute, funds stay in escrow until our ops team resolves it.

Timeline of a typical deal

1. T+0. Deal agreed. Buyer wires funds to escrow IBAN (SEPA Instant supported — arrives in seconds).
2. T+1h. Rekyndo confirms receipt, issues escrow instruction #. Both parties see it in their console.
3. T+1–14 days. Inspection, transport, handover happens off-platform. Parties keep us informed via the operator console.
4. T+handover. Buyer inspects the machine, signs digital handover note. The 72-hour window starts.
5. T+72h. If no dispute raised, funds release automatically to seller. Seller receives SEPA payout same day.
6. T+closed. Deal archived, ESG report line-item generated, rating window opens for both parties.

Fees

Escrow itself is free. The platform transaction fee (1.2% on the Business plan, 1.9% on Starter, 0.7% on Enterprise) is deducted from the seller's payout. Buyers pay no transaction fee.

• Successful deal · 1.2% of final price · seller (Business plan)
• Dispute mediation (optional mediator) · €350 flat · Business and up include this
• Early release (on request) · €95 · waivable

Common questions

What if the seller never ships the machine?

Buyer raises a dispute via POST /v1/escrow/{id}/dispute. Our ops team contacts both parties within 4 working hours. If the seller can't produce evidence of shipment within 72h of the scheduled date, escrow refunds in full.

What if the buyer silently disappears after receiving the machine?

The 72-hour acceptance window is silent-release: if the buyer takes no action, funds release to the seller automatically at T+72h. You cannot hold a seller hostage by ghosting.

Can I use my own escrow provider?

Not on the shared SaaS plan. On the self-hosted Platform license, you can plug in any escrow provider that exposes a compatible API.

How do multi-seller orders split payouts?

Rekyndo creates a separate escrow instruction per seller within the same order. Each settles independently on its own 72-hour window. Buyers see a single checkout; sellers see their own escrow state.